Director of Customer Experience

· Scottsdale, Arizona
Employment Type Full-Time
Compensation $65-75k (depending on experience)

Please apply directly on our website:

HomeSmartServices.bamboohr.com/jobs


We are adding a Director of Customer Experience to our awesome team!


A glimpse into a day in the life... 

  •  Executes business strategy and processes to adapt and support agent and
    franchisee requirements.
  • Ability to assess the agent and franchisee needs by asking questions, addressing
    issues, building rapport.
  •  Serves as a thought leader and strategic planner in customer service by keeping
    up to speed on the latest best practices and proactively identifying, developing
    and driving the forward-looking strategy.
  • Guides operational issues as they surface; propose changes to processes to fix
    root causes.
  • Becomes an expert at pain points and suggests solutions.
  • Tracks satisfaction indicators and looks for ways to improve customer
    satisfaction.
  •  Other duties as assigned.


Who you are...

  • 5+ years’ experience in customer service
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Strong organizational and time management skills
  • Planning and problem-solving skills


Why you want to work with us!


As part of the family of businesses, HomeSmart International, Equitable Title Agency, Minute Mortgage, and Platinum Home Warranty are extending our “Bamily” all over the country! We know what you are thinking: “Bamily”...this is not a typo! It’s our business family! You’re also thinking our family dinners and reunions must be really fun. We are here to tell you...you’re right!


We are growing! Check us out online!

homesmart.com

equitableescrow.com

minutemortgage.com

platinumhw.com


We have a passion for our employees and our customers, and we encourage a positive and collaborative approach to our daily routine. Relax in the ultra-lounge, play a game of pool, jam to awesome music, zoom around (safely) on hoverboards, or kick back and watch TV. Or you can wind down by using our relaxing massage chairs or fully equipped fitness center and locker rooms.


Eat snacks, think big, have a few laughs, work hard, play hard. Repeat.


The Perks:


  • Salary depending on experience
  • Comprehensive benefits package including Medical, Dental, Vision...and Pet Insurance (because we love your dogs as much as you do!)
  • Healthy snacks, fitness center, hoverboards, pool table...you know, fun stuff.
  • 401K with company match
  • PTO
  • Paid Holidays
  • Professional Development Programs
  • Charitable Contributions and Events
  • Advancement and Career Opportunities


Apply today and become part of the Bamily!

HomeSmart International, Equitable Title Agency, Minute Mortgage, and Platinum Home Warranty.


We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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  • Location
    Scottsdale, Arizona
  • Employment Type
    Full-Time
  • Compensation
    $65-75k (depending on experience)