Please apply directly on our website:
This position is responsible for working with sales representatives in the management of relationships with our agents and their clients. An account manager maintains the company's existing relationships with our clients. Account managers serve as the interface between the customer service and the sales team. The purpose of being assigned clients is to create long-term relationships with the portfolio of assigned clients.
What you'll do...
- Handles customer escalations by providing excellent customer service and utilizing problem-solving skills.
- Acts as the point person between the sales rep and the inside operations team.
- Partners with the renewal team to handle renewal escalations.
- Acts as the point person for Agents to go to regarding questions, concerns, challenges, updates, on existing policies.
- Assists in completing reach out calls and emails to existing agent clients to ensure needs are met.
- Works with Renewals team to handle any escalations to help conversion metrics.
- Assists in general sales efforts to maintain the existing book of business through renewal retention: Phone calls, emails, follow-up, promotions, etc.
- Welcomes new agents and clients to PHW by sending out welcome packets and setting expectations with new homeowners. This is also an upsell opportunity to add coverage.
- Works closely with the service team and sales reps to manage client relationships.
- Other duties as assigned.
Who you are..
- 3-5 years sales experience
- Proficient computer skills
- Customer service skills and excellent negotiation skills
- Must be highly organized, detail-oriented and resourceful
Why you want to work with us - What makes HomeSmart Services awesome!
As part of the family of businesses, HomeSmart International, Equitable Title Agency, Minute Mortgage, and Platinum Home Warranty are growing quickly! We value collaboration, community, innovation, and an open-door policy. We set ridiculous expectations, then find a way to make those expectations normal.
We are growing! Check us out online!
- Salary depending on experience plus company bonus
- Comprehensive benefits package including Medical, Dental, Vision and Pet Insurance!
- 401K with company match
- Paid Holidays
- Professional Development Programs
- Charitable Contributions and Events
- Advancement and Career Opportunities
Apply today and become part of the Bamily!
HomeSmart International, Equitable Title Agency, Minute Mortgage, and Platinum Home Warranty.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.