Elite Agent Support Specialist

Agent Experience · Scottsdale, Arizona
Department Agent Experience
Employment Type Full-Time

Please click on the link below in order to apply for the position. 


https://homesmartservices.bamboohr.com/jobs/ 


This position is dedicated exclusively to working with the top producing agents and teams as a single point of contact to provide an amazing customer experience.  This position assists customers in a courteous and professional manner to support our elite members with all aspects of customer service regarding the proprietary systems and the process of the transactions.


What You'll Do:

  • Builds relationships with agents in this category.
  • Provides agent support in all capacities including technology and licensing.
  • Proactively maintain regular contact with agents in this category through all available channels using detailed knowledge of their business style and offer value add service.
  • Represents the brand through excellent customer service.
  • Maintains a thorough understanding of the proprietary systems and technology.
  • Creates and implements strategies to ensure a solid elite program as well as a strategy for the development of client relationships.
  • Remains confident and driven to find solutions to customers issues.
  • Meets or exceeds all program metrics.
  • Maintains an elevated customer conversation and exhibit genuine empathy when appropriate.
  • Embraces the commitment to customer service and nourishes brand loyalty.
  • Assists with commission instructions for agents and teams.
  • Assists transaction coordinators when needed.
  • Other duties as assigned.


Experience Required

 

  • History of consistently meeting success metrics
  • Mastery of program expectations and policies, ability to exercise independent judgment and discretion
  • Superior verbal and written communication
  • Flexible, adaptable and willing to take on new challenges
  • Able to use effective and probing questioning and listening techniques to identify customer needs
  • Savviness and experience with technology is essential as multiple systems are in use
  • Detail oriented with a focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence  
  • Excellent customer relations, communication, presentation and organization skills


We are growing with over 23,000 agents nationwide! Check us out online!

homesmart.com

equitableescrow.com

minutemortgage.com

platinumhw.com

palmerhouseproperties.com


The Perks:

 

  • Salary depending on experience plus company bonus
  • Comprehensive benefits package including Medical, Dental, Vision, Pet Insurance and more!
  • 401K with company match
  • PTO
  • Paid Holidays
  • Professional Development Programs
  • Charitable Contributions and Events
  • Advancement and Career Opportunities

 

Apply today and become part of the team!

 

Thank You

Your application was submitted successfully.

  • Location
    Scottsdale, Arizona
  • Department
    Agent Experience
  • Employment Type
    Full-Time