Operations Manager

Operations · Scottsdale, Arizona
Department Operations
Employment Type Full-Time

Please click on the link below in order to apply for the position.


This Operations Manager is responsible for supporting the brokerage operations team through communication, planning, and program management efforts.  Be a brand ambassador by maintaining the culture of both the corporate office and the agent community while meeting the financial objectives of the company.

What You'll Do:

  • Completes monthly audits for brokerage operations.
  • Monthly quality assurance.
  • Runs reports and updates monthly scorecards.
  • Maintains process flow/step-by-step process documents across Phoenix brokerage.
  • Conducts monthly audit of competition.
  • Assists with the execution of branch office updates.
  • Assists with maintenance of branch offices.
  • Analyzes industry trends.
  • Analyzes and improves organizational processes, and works to improve quality, productivity and efficiency.
  • Oversees the agent education department and events, the mentorship program as well as the Branch operations.
  • Represents the HomeSmart brand with a high level of professionalism.
  • Provides support for brokerage operations team as needed.
  • Direct management responsibilities.
  • Assists with agent retention efforts with calls, cards, emails, etc.
  • Attends agent networking functions on a regular basis.
  • Other duties as assigned.

Who You Are:

  • 3+ years operations experience
  • Proficient computer skills in Microsoft Suite
  • Ability to prepare clear, concise, and well organized written and verbal communication
  • Detail oriented, self-motivated, and ambitious
  • Superb planning and organizing skill set
  • Strong learning agility and flexibility with attention to detail
  • Excellent process management, communication, and interpersonal skills

Why you want to work with us - What makes HomeSmart Services awesome!

As part of the family of businesses, HomeSmart International, Equitable Title Agency, Minute Mortgage, Platinum Home Warranty, and PalmerHouse Properties are growing quickly! We value collaboration, community, innovation, and an open-door policy. We set ridiculous expectations, then find a way to make those expectations normal.

We are growing! Check us out online!






The Perks:

  • Salary depending on experience plus company bonus
  • Comprehensive benefits package including Medical, Dental, Vision...and Pet Insurance (because we love your dogs as much as you do!)
  • Healthy snacks, fitness center, hoverboards, pool table...you know, fun stuff.
  • 401K with company match
  • PTO
  • Paid Holidays
  • Professional Development Programs
  • Charitable Contributions and Events
  • Advancement and Career Opportunities

Apply today and become part of the Bamily!

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Thank You

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  • Location
    Scottsdale, Arizona
  • Department
  • Employment Type